Q1. My safety switch has switched off and I can't reset it. What should I do?

A. A faulty appliance may still be plugged in. Unplug all appliances and extension cords and power boards. Reset the safety switch.

Then plug in appliances one at a time. If a particular appliance (or cord or board) trips the safety switch, replace or repair that appliance. If safety switch doesn't reset, call an electrician (us).

Turn off all circuit breakers (or turn off main switch and remove all fuses). Switch on safety switch (if it won't reset, call your electrician). Turn on each circuit breaker (or turn on main switch and replace each fuse). If the unit trips after turning on one circuit breaker (or replacing one fuse), this is the faulty circuit. Leave this faulty circuit turned off and switch on remaining circuits. Unplug all appliances on the faulty circuit. Turn power on to the suspected faulty circuit (if safety switch trips, call your electrician). Plug in appliances and switch on one at a time. If the safety switch trips after switching on a particular appliance, this is the faulty unit and should be repaired by a qualified electrician.

Q2. We have a movement sensor which doesn't always detect us in the same area. Is this normal?

A. Yes, movement sensor sensitivity is affected by the weather. In summer you may find the detection area is not as wide as in winter.

Q3. We are going to have some extra phone extensions fitted. Do we need to use telstra?

A. No, the work can be done by anyone who is the holder of a current Australian Communications Authority licence.

Q4.Can you explain in simple terms why we are always blowing are power fuses, mainly in Winter?

A. The most likely cause is an overload and in winter portable heaters and clothes dryers generally cause this problem. The best solution is to look at each circuit and see what your loading is. Firstly look at the size of your circuit, for power it will be generally be 15,16 or 20 amps. Next multiply your circuit amps by 240 volts, this will give the maximum loading in watts that the circuit will carry without overloading it. Now look at your appliances that you have plugged into that circuit, each appliance will have a rating in watts stamped on it. By adding the total in watts of all the appliances together you will be able to determine which appliances can be on at the same time without exceeding your circuit rating.